FAQ for Customization

No Return Policy for Custom-Made Leather Goods

At Jones & Co Leatherworks, we take pride in crafting high-quality custom-made leather goods tailored to our customers' unique preferences. Each product is meticulously designed and handcrafted to ensure the utmost satisfaction. To maintain the integrity of our bespoke creations and uphold the standards of our craftsmanship, we have implemented the following no return policy for custom-made leather goods:

  1. Customization and Personalization: Our products are individually crafted according to the specific requirements provided by the customer. As such, they are unique and personalized to each order. Once an order is placed and confirmed, it cannot be canceled or returned.

  2. Quality Assurance: We adhere to stringent quality control measures to ensure that each custom-made leather good meets our high standards. However, in the rare event of a defect or error on our part, we will gladly address the issue and provide an appropriate solution.

  3. Order Confirmation: It is the responsibility of the customer to review and confirm all details of their custom order, including design, size, color, and any other specifications. Any changes or corrections must be communicated and confirmed in writing before production begins.

  4. Communication: We encourage open communication throughout the customization process. If you have any questions or concerns about your order, please reach out to our customer service team at info@jonesleatherworks.com before the production process begins.

  5. Delivery and Shipping: We commit to delivering your custom-made leather goods within the agreed-upon timeframe. Delays caused by unforeseen circumstances, such as shipping issues or external factors, are beyond our control and do not warrant a return.

By placing an order for a custom-made leather good with [Your Company Name], you acknowledge and agree to abide by this no return policy. We appreciate your understanding and trust in our commitment to providing exceptional, personalized products.

If you have any further inquiries or require assistance, please contact us.

Thank you for choosing Jones & Co. Leatherworks.